International Journal of Transformations in Business Management

(By Aryavart International University, India)

International Peer Reviewed (Refereed), Open Access Research Journal

E-ISSN : 2231-6868 | P-ISSN : 2454-468X

IMPACT FACTOR : 5.987 | SJIF 2020: 6.336 |SJIF 2021 : 6.109 | ICV 2020=66.47

+91 9555269393


Vol: 2, Issue: 4 2012

Page: 27-32

Supervisory Support and Management Commitment to Service Quality

Amrit Pal Singh

Out of the 800 distributed questionnaires, we could collect 615 questionnaires. Only 530 of the returned questionnaires by whatever methods were found suitable for final analysis and without discrepancies. Remaining 85 questionnaires were rejected as they were incomplete in one respect or the other. Out of the sample of 530 respondents, 312 (150 government sector and 162 private/multinational) respondents were from banks and 218 (123 government sector and 95 private/multinational) were from insurance companies. All respondent employees/ managers were of Indian origin.

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