International Journal of Transformations in Business Management

(By Aryavart International University, India)

International Peer Reviewed (Refereed), Open Access Research Journal

E-ISSN : 2231-6868 | P-ISSN : 2454-468X

IMPACT FACTOR : 5.987 | SJIF 2020: 6.336 |SJIF 2021 : 6.109 | ICV 2020=66.47

+91 9555269393


Vol: 7, Issue: 3 2017

Page: 14-20

Designing Key Performance Indicators for Cafes Integrating With Mobile Ordering Applications

K. Aggarwal

The food and beverage industry has gone through many revolutions. The most recent one is the introduction of food ordering applications. These application help a local restaurant or café increase digital presence with the hopes of higher revenue. However, these apps brought certain challenges as orders volumes increased during peak hours remaining flat during non-peak hours. This paper gives an approach that managers can use to design KPIs as they try to accommodate to this change. The paper is based on a project done by the author with OSU Dining services and focuses on self-service café’s offering hot sandwiches. This paper asserts on an approach where managers first find focus areas in their café and then use these as a foundation to build their KPIs. The UK best omega replica watches online with Swiss movements are worth having!
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