International Journal of Transformations in Business Management

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Abstract

Role of ICT in Public Service Delivery in India

Dr.V. Ravi Kumar

Associate Professor of Public Administration, Tara Govt. College (A) Sangareddy,

138-147 Vol: 14, Issue: 1, 2024
Receiving Date: 2024-01-29
Acceptance Date: 2024-03-07
Publication Date: 2024-03-25
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http://doi.org/10.37648/ijtbm.v14i01.016

Abstract

There are a good number of initiatives in India that use information and technology to promote sustainable growth. Organizations in the public and government sectors have also acknowledged the value of automation in boosting labour productivity and reducing unnecessary spending, which frees up more money to be used toward enhancing public satisfaction and experiences with public administration. The public and government sectors are getting ready for a technologically sophisticated, people-centered era. Many different organizations, including governmental organizations, for-profit businesses, civil society organizations, and cooperative societies, have participated in these public initiatives at a relatively small scale. To enable the replication of successful efforts on a broader scale, policymakers must identify scalable initiatives and create institutional channels on a larger scale. There is sufficient proof to conclude that well-crafted E-governance efforts with innovative process design decrease discretion, promote efficiency, and reduce corruption. Unfortunately, very few of these ideas have been fully implemented. It is necessary to expedite the momentum of E-governance adoption, increase capability to change the service delivery process for public. This article focuses on developing a conceptual framework through secondary sources, on how information and communication technology (ICT) might improve governance by increasing efficiency, openness, accountability, and reducing bribery in the provision of public services. Various components that support the effective delivery of public services through e-governance are built into a conceptual framework. According to the study, the implementation of information and communication technology (ICT) in public administration as e-governance would have a favourable impact on providing individuals with government services in a fast, effective, and transparent way.

Keywords: Public service delivery; ICT; e- Governance; public administration

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