Comparative Study of Private Sector and Public Sector Banks
Natasha Sahu
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Abstract
The world of banking has assumed a new dimension at dawn of the 21st century with the advent of tech
banking, thereby lending the industry a stamp of universality. In general, banking may be classified as
retail and corporate banking. Retail banking, which is designed to meet the requirement of individual
customers and encourage their savings, includes payment of utility bills, consumer loans, credit cards,
checking account and the like. Corporate banking, on the other hand, caters to the need of corporate
customers like bills discounting, opening letters of credit, managing cash, etc.
Present study focus on the factors that influence the choice of a bank for availing services and to
compare the satisfaction level of customers in public sector as well as in private sectors bank.
Keywords: Private Sector; Public Sector; Banks; Account; Credit/Debit; Saving
References
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- “Indian financial System & Commercial Banking” by Khan Masood Ahmed
- “Banking in India” by P.N.Varshney