Vol: 13, Issue: 4 2023

Page: 022-037

The Role of Organizational Citizenship Behaviors (OCB) in Reducing Human Resource Depletion: An Applied Study in Telecommunications Companies in Al-Najaf Al-Ashraf

Basima Mohammed Bany, Dhurgham Mohammed Al-Khaqani

http://doi.org/10.37648/ijtbm.v13i04.003

The main purpose of this research article is to identify the role of organizational citizenship behaviors (OCB), including dimensions of altruism, generosity, sportsmanship, and civilized behavior, in reducing human resource depletion within the researched organization. The study adopted a descriptive approach by distributing a questionnaire among telecommunications companies in Najaf Al-Ashraf, with a total of 68 employees. A theoretical model was constructed to test the research hypotheses, and practical analysis was conducted using a set of statistical tools that aligned with the research objectives. The statistical package program (Smart PLS) was employed for analysis. The research included several findings, among which the most significant was that the study sample strongly agreed on the use of organizational citizenship behaviors that reduce human resource depletion. As for the main recommendations, emphasis was placed on the necessity of developing and utilizing task delegation without exerting pressure on employees to enhance these behaviors in the workplace, which, in turn, reduces human resource depletion or brain drain from the organization.