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Abstract

Globalization Impact of Total Quality Management (TQM) Strategy in the Indian Banking Sector

Jaydeep Shah

Mandvi

4-8 Vol: 3, Issue: 4, 2013
Receiving Date: 2013-08-11
Acceptance Date: 2013-09-12
Publication Date: 2013-10-10
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Abstract

In the 21st century the role of Globalisation play a vital role in all spheres of the world,
especially in the banking sector. Considering this, an attempt is made how to succeed in the
Globalisation of banking process and the possible measures to overcome the hurdles. To
practice one of the modern management concepts of TQM, a successful strategy can be applied
in the banking activities so as to meet the Globalisation challenges. Here the study will bring
out some feasible approaches based on the above concept.

Keywords: Total Quality Management; Indian Banking Sector; Globalisation

References

  1. Angur, M. G, Nataraajan, R. & Jahera, J. S. (1999). Service quality in the banking industry: an assessment in a developing economy. International Journal of Bank Marketing, 17, 116-23.
  2. RBI Bulletin - Various issues.
  3. TQM and business performance in the service sector: a Singapore study, International Journal of Operations & Production Management, 20, 1293-1314.
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