Supervisory Support and Management Commitment to Service Quality
Amrit Pal Singh
Research Scholar, CMJ University, Shillong, Meghalaya
Dr. N.P. Sharma
Director NIMBUS academy of Management, Headwali, Dehradun
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Out of the 800 distributed questionnaires, we could collect 615 questionnaires. Only 530 of the returned
questionnaires by whatever methods were found suitable for final analysis and without discrepancies.
Remaining 85 questionnaires were rejected as they were incomplete in one respect or the other.
Out of the sample of 530 respondents, 312 (150 government sector and 162 private/multinational)
respondents were from banks and 218 (123 government sector and 95 private/multinational) were from
insurance companies. All respondent employees/ managers were of Indian origin.
Keywords: discrepancies; questionnaires; Indian origin