Consumer Awareness and Consumer Protection Act: A Study
SEWANAND
Research Scholar, CMJ University
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The Paper has been written to study the general awareness among consumer for consumer protection and
specially awareness of provisions of Consumer Protection Act. It specifically studies the level of
awareness with regard to procedural formalities to be completed while filing a complaint in consumer
forum. It also explains the important theoretical points related to protection of consumers interest. For
this purpose a sample of 50 respondents has been taken. Data has been collected through well structured
questionnaire. Analysis and interpretation of data have shown very interesting, alarming and informative
results and findings. At the end some recommendations have been given for strengthening the present
setup more effective.
Keywords: Consumer Awareness; Consumer Protection Act; level of awareness
References
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- Arora Renu (2005) “Consumer Grievance Redressed “Manak Publication Pvt. Ltd., New Delhi.
- Consumer Protection Issue and Acts (2000) “Art of Science and Adverting” Jaipur, RBSA Publication.
- Cherunilam, Francis, (1996) “Business Environment” Mumbai, Himalayan Publication House.